Technical Lead (MSP) 3rd line support Location: Borehamwood + Hybrid Salary: up to 60k DOE + Benefits Start date: ASAP Duration: Permanent Training: A tailored training plan including official vendor certifications Job Description We are looking for someone who enjoys resolving complex incidents and implementing leading-edge IT solutions together with providing excellent customer service to join our growing team as a Technical Lead at our Borehamwood office. This is the perfect opportunity for a talented individual to join a fast-growing Managed Services Provider, working on the latest technologies. This is an amazing opportunity for someone looking to make a significant impact in a fast-growing, exciting, and technically expert company. As a Technical Lead, you will have the chance to lead a talented team, work on cutting-edge technologies, and contribute to the success of our clients. You will be at the forefront of our technical operations, driving innovation and excellence in everything we do. If you are passionate about technology, thrive in a dynamic environment, and want to be part of a company that values expertise and growth, this role is perfect for you.Role Summary The Technical Lead will lead the Service Desk team and provide technical guidance. You will act as the ultimate point of escalation for complex incidents, define and maintain the technical BAU stack, implement proactive monitoring, and ensure client security. You will also be responsible for providing