The CompanyOur client is a well-established organisation dedicated to supporting individuals and communities through the delivery of essential health, well being, and support services.This is an excellent opportunity to join a purpose-driven organisation where your work will have a direct impact on the experience and support provided to service users.The RoleAn exciting opportunity has arisen for a Health and Wellbeing Administrator to join a busy client services team. Acting as the first point of contact for clients, the successful candidate will play a key role in delivering a professional, welcoming, and efficient service, both in person and over the telephone.The role combines reception, administration, customer service, and records management responsibilities, making it ideal for an experienced administrator who enjoys working in a people-focused environment and has strong organisational skills.Key ResponsibilitiesClient ServicesAct as the first point of contact for clients accessing services, both in person and by telephone.Provide a professional, empathetic, and responsive service to individuals seeking support.Respond to and resolve client queries, providing information, guidance, and assistance where appropriate.Review and process client documentation in line with organisational procedures.Accurately record messages and escalate enquiries to relevant team members when required.Process registrations, applications, and incoming documentation efficiently and accurately.