Permanent
Field Service Engineer
Location: UK - South (Ideally Reading, Basingstoke, Oxford, High Wycombe)
Working Hours: Monday-Friday, 7:30 AM-4:00 PM (Flexible)
£40,000 pa - £45,000 pa + car + bonus

Our client are a trusted global life science supplier and are seeking an experienced Field Service Engineer with expertise in laboratory equipment. Celebrating their diverse backgrounds, with strong collaboration throughout the business. Innovative, empowering, solution driven and customer centric.
 
This role involves providing comprehensive technical support, including installation, preventative maintenance, repair, and calibration, ensuring timely and efficient service.
 
Reporting Structure:
The Field Service Engineer will report directly to the Service Manager.
 
Candidates should be attentive to customer requirements, offering professional advice when needed, while also promoting products and service contracts whenever possible.
 
Key Responsibilities:

• Perform calibration, validation, and service for all laboratory products.
• Ensure timely equipment maintenance as part of the central maintenance service team.
• Manage goods receiving and delivery processes.
• Oversee order management to guarantee complete and punctual delivery.
• Collaborate with the supply chain to meet customer delivery deadlines.
• Foster positive customer relationships and provide an excellent service experience.
• Handle returned and defective products, deal with other suppliers.
• Proactively engage with stakeholders to resolve issues and escalate challenges when necessary.

• Diploma/Degree in Mechanical or Electrical Engineering (or a related discipline).
• Minimum of four years'' experience in technical services or a similar role.

• Full, clean driving license.
• Strong background in field service or technical support within high-value electrical capital equipment environments.
• Exceptional customer-facing skills.
• Willingness to travel between different client sites.
• Ability to remain calm under pressure.
• Self-motivated with excellent time management.
• Up-to-date knowledge of relevant technical developments.
• Ideally some experience of using SAP.