Overview

The Hospitality Assistant and Reception Cover role exists to deliver a seamless five-star service across both reception and hospitality functions. You will ensure all visitors, clients, and staff receive a professional welcome, while also providing efficient support with catering, meeting room setup, and events. Acting as a proactive link between Workplace Services teams and clients, you will anticipate needs and deliver service excellence in line with ISS values.Responsibilities

Deliver a five-star welcome to visitors, clients, and staff, managing reception, switchboard calls, and enquiries.Oversee meeting room bookings, AV support, and regular checks to maintain high standards.Prepare, serve, and clear refreshments and catering in line with quality and hygiene requirements.Support onsite events with set-up, service, guest liaison, and clear-down.Manage catering deliveries, stock, and supplies, assisting with orders, recharges, and coordination.Build strong relationships with stakeholders, tenants, and partners while maintaining confidentiality.Ensure reception, meeting rooms, and hospitality areas are kept clean and organised.Follow all Health and Safety, Food Safety, and Quality procedures, reporting issues promptly and maintaining a professional appearance.Qualifications

Previous experience in hospitality, reception, or customer service (essential).Strong organisational skills with excellent attention to detail.Outstanding communication and interpersonal abilities.Ability to multitask, prioritise, and remain calm under pressure.Proficiency in Microsoft Office and site-specific systems.Positive, flexible, and proactive approach to teamwork.Knowledge of food safety and hygiene standards (desirable).About ISS

ISS is a leading global workplace experience and facilities management company. We provide facilities management, cleaning and hygiene, maintenance and building services, catering, front of house, hospitality, and security — delivering tailored solutions that help our clients achieve their goals. We are committed to being a diverse and inclusive employer.We welcome all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or educational background. We are committed to inclusive hiring practices and, as a Disability Confident Committed (Level 2) employer, support applicants in line with the UK government’s Disability Confident scheme.

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