Joining our Adults'' Multi Agency Safeguarding Hub (MASH) as a Senior Case Worker, you''ll handle telephone and online safeguarding referrals using your compassionate communication skills, surrounded by a supportive team of skilled practitioners. Our team receives all adult safeguarding referrals from across the county, and we work closely with our partner agencies, including the police and the health service, to give the best possible response when concerns are reported. In line with our Care Act (2014) duties, we''re committed to Making Safeguarding Personal and ensuring access to advocacy services. Although we don''t meet the people who use our service face-to-face, we''re the front door to Adults'' Health and Care for all safeguarding referrals, so the work we do can be fast-paced and challenging, but also incredibly rewarding. What you''ll be doing: Triaging incoming telephone and online safeguarding referrals, completing Section 42 enquiries, and understanding when to escalate cases to the management team. Providing mentoring and advice to Case Workers and supporting the team with more complex cases where needed. Attending online safeguarding meetings on behalf of the team. Preparing clear and concise reports. Achieving performance targets on the number of calls and online referrals you complete, as well as the quality of your responses. What we''re looking for: Good understanding of the Care Act 2014 and the Mental Capacity Act 2005. Confident telephone communicati