Delivery and Performance Lead Employability Location: (Apply online only) Lichfield Street, Walsall, WS1 1SE Salary: £32,000 £35,000 per year Hours: Monday to Friday, 9:00am 5:00pm (No weekends) Contract: Full-time, PermanentAbout the Role We are looking for a motivated and experienced Delivery and Performance Lead to support and develop a team of Employability Coaches helping people move closer to work and sustain employment. This is a leadership role within a busy employability centre. You will work closely with the Centre Manager to improve coaching quality, support staff performance and ensure participants receive meaningful support to overcome barriers, build confidence and secure work. You will act as the link between management and frontline coaches, helping teams deliver high-quality support to individuals who may be unemployed, lacking confidence, or facing challenges such as health, housing, or skills barriers.What You ll Be Doing Team Leadership and Coaching Quality Lead, support and mentor a team of Employability Coaches Carry out 1-1 meetings, observations and coaching sessions Identify training needs and deliver development support Help staff manage caseloads effectively and confidently Improve performance, engagement and outcomes Participant Support and Delivery Ensure participants receive structured and person-centred support Support staff working with both job-ready individuals and those with complex barriers Oversee action plans, progress reviews and enga