IT Infrastructure Manager (Operations) Hybrid working: 3 days per week required in the office. DGH Recruitment are currently recruiting on behalf of a leading global law firm who are looking for an IT Infrastructure Manager to join the team in London on a permanent basis.Reporting into the Head of IT Infrastructure, the role will take line management responsibility for a 24/7 infrastructure operations team of 9 engineers. Working closely with the Infrastructure Engineering team you will ensure operational excellence and continuous improvement of service across the firms infrastructure estate and across all offices globally. Key responsibilities: - Lead the 24/7 operational support function, providing strategic oversight of the firm''s IT systems. - Deliver the operational elements of the IT roadmap, embedding continual improvement, managing performance, budgets, and expenditure across operating and capital lines. - Ensure compliance with security, patching, and configuration standards, including Cyber Essentials Plus, and deliver defined availability targets (e.g. 99.99%). - Apply ITIL, DevOps, and SRE principles to manage major incidents, lead service restoration, and strengthen operational resilienceRequired Skills / Experience: - Proven background in leadership and team management with the ability to define and deliver an operational vision that aligns IT outcomes to business goals. - Strong experience in IT Infrastructure operations and service management. - Strong stak