Duty ManagerDo you enjoy working with a down to earth, supportive team but at the same time be relied on to use your own initiative to find solutions to problem out in the field? Our Field teams are critical in the delivery of our contracts, whether that is delivering or supervising maintenance, installation, cabling or civils works. Help build and keep the nation''s critical infrastructure connected and protected 24/7.The role of Duty Manger is to ensure the quality and progression of all incidents, particularly focused on Outages and high priority incidents and keeping KPI performance high and cost penalties low.What you''ll do: Provide support to internal and external within agreed service levels.Take a proactive approach towards problem solving and identifying areas requiring improvement.Participation, through effective team working, in meeting business performance targets, thereby contributing to the achievement of the overall business objectives and critical success factorsAll audits of resolved incidents are carried out. All incidents have the latest upto date information and Taskings are relevant and being progressed. Ensure that the incident record is kept up to date throughout the incident lifecycle.Responsible for all incidents within the incident management solution. Tickets owned are notified/escalated as appropriate in line with KPIs (Check and escalate failures) Any process breach is escalated against tickets that are owned. Identify capability issues with any