Pay: £30,000.00-£40,000.00 per yearJob description:Resident Liaison Officer / RLOWe are looking for an experienced Resident Liaison Officer, Ideally you will have experience working as an RLO on a External refurbishment contract, Windows, Doors, EWIThe Resident Liaison Officer must be personable, professional and able to communicate effectively at all levels. A good working knowledge of basic I.T. applications, especially Word and Outlook.Essential:Resident Liaison Officer must have proven experience working as a resident liaison officer for a recognised contractor on a Housing refurbishment scheme.Applicant must be proficient in the use of IT applications, such as Word and OutlookMain Duties:Act as first point of contact for residentsEnsure residents are kept informed of the progress and inform them of changes via letters and visits.Manage residents'' expectations and concerns.Responsible for managing and resolving difficulties and complaints regarding the works by liaising with all partiesEnsure disruption to tenants kept to a minimum.Salary: £30,000 - £40,000 dependant on experienceVan and Fuel card provided or a travel allowance31 Days paid holiday