This Customer Success - Support Associate role sits in Defaqto, part of the Fintel Software and Data Division.About DefaqtoWe are one of the UK''s most trusted providers of independent financial information, ratings and market intelligence, helping consumers, advisers and financial institutions make smarter financial decisions. We maintain the UK''s largest financial product database and deliver expert, unbiased product ratings - including our industry-recognised Star Ratings - which assess product quality across insurance, banking, investments, pensions and more.Kickstart your career in Customer Success with a leading fintech brand.Role OverviewThis isn''t an IT helpdesk role- it''s about building relationships, solving problems, and helping our financial services clients succeed with our suite of software products. You''ll develop a strong understanding of our products and the financial services landscape, becoming a trusted first point of contact for our clients.You''ll also have the opportunity to get involved in testing new product releases, sharing feedback to improve the customer experience, and contributing to how we continuously enhance our support offering. Your work will directly impact customer satisfaction and retention.This is a fantastic entry point into Customer Success at Defaqto. If you''re curious about software, enjoy helping others, and want to build a career in a growing fintech business, this role offers clear progression and the chance to develop valua