Customer Service Specialist Teleperformance certified as a great place to work UK in 2024!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.You will be taking inbound calls on behalf of our prestigious banking client Virgin Money. Start Date: 18 August 2025Salary: £25,396.80 per annum (£12.21 per hour)Location:Work from HomeShifts: Monday to Saturday between 7.00 am and 9.30 pm, Sunday pm. Please note you must be able to work any shifts between these times.Training: 2.5 weeksContract: Full Time Permanent (40 hours per week)Background Checking: Right to Work in the UKCriminal Record CheckCredit CheckAny other associated checks3 year employment history check Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training What you''ll be doingHelping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.Resolving any queries customers may have with their banking which can bring challenge and reward.Having great heartfelt conversations to understand our customers'' needs and desires to find the best solution for them.Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.We need you to haveInsatiable curiosity as you ask questions and seek to offer the best sol