JRRL have an exciting new opportunity for an Administrator to join their market leading client. This is a hybrid role and a fantastic opportunity to take on an interesting and varied role and to really make it your own. Providing excellent administrative support to the online team, you will liaise with clients regarding general on-line support enquiries and resolve queries efficiently and professionally in a timely manner. Producing accurate reports and spreadsheets for management along with carrying out general administration tasks to prescribed standards.Duties for the Administrator: Liaise with clients regarding general on-line support enquiries and resolve queries efficiently, in a timely manner, escalating issues where necessaryPromote the benefits of the on-line system and provide guidance to clients on its useWork within prescribed objectives and procedures ensuring that all the requirements of department guidelines, service, regulatory and technical standards are metSet up new commercial cases using the case management system and allocate as appropriateIssue standard information requests on residential and commercial casesDeal with incoming and outgoing post, scanning, photocopying and stationery queriesUpdate and maintain database data so that systems accurately reflect current position at all times and prioritise current and potential prospectsDeal effectively and professionally with telephone, email and mail enquiries from internal and external clients, and take ac