Join Our Team as an IT Service Desk Analyst!Are you passionate about technology and customer service? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you!Overview / Job SummaryAs a key member of our Service Delivery Team, the IT Service Desk Analyst is the first point of contact for all IT-related queries and incidents. This role is crucial in delivering high-quality first-line support to end-users across various channels, including phone, email, and ticketing systems. We are looking for someone with strong customer service skills, a proactive approach to problem-solving, and a solid technical understanding.Key ResponsibilitiesFirst-Line Support: Provide first-line support and resolution for all IT-related queries and incidents via phone, email, and ticketing systems.Incident Management: Accurately log, categorize, and prioritize incidents and service requests.Troubleshooting: Resolve hardware, software, and network issues for end-users, escalating when necessary.Remote and Desk-Side Support: Offer support for desktops, laptops, mobile devices, and peripherals.Enterprise Applications: Support enterprise applications such as Microsoft 365, VPN, collaboration tools (e.g., Teams), and cloud-based platforms.User Account Management: Assist with password resets, access permissions, and onboarding/offboarding procedures.Documentation: Maintain and update IT documentation, including knowledge base articles and user g