Role: ICT Consultant - 2nd Line Location: Reading ( Must Drive ) Salary: 24,000 - 30,000 Benefits:Pension SchemeCar schemeCycle schemeEye care scheme Mental health first aid Employee assistance programmeEmployee recognition scheme Role summary: This role will involve supporting a Trust of primary schools where you will be the liaison between your schools and our client, ensuring that they are kept informed about the products and services can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, possessing excellent communication and organisational skills as well as having a cheerful disposition are essential prerequisites for this role. Our ideal candidate should have at least 2 years'' experience in working in a previous ICT Technician/2nd line in the education sector although not essential.You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team. Responsibilities include: Resolve and manage any technical issues that impact the ru