Customer Service AdvisorTemporaryParttime 19 Umbrella BristolHamilton Woods Associates are currently recruiting for a Customer Service Advisor on a temporary basis an organisation to manage customer service enquiries received via email and telephone.Duties of the Customer Service Advisor role will include, but is not limited to:Manage customer service enquiries received via email and telephone, resolving issues promptly and efficiently in line with agreed SLAs to ensure a positive customer experience.Instruct subcontractors to undertake remedial works, monitoring progress and following up to ensure timely completion.Proactively manage outstanding remedial works, taking appropriate action to ensure completion within the 28-day target wherever possible.Deliver exceptional customer service, demonstrating empathy, professionalism and understanding throughout the customer journey.Maintain effective communication and strong working relationships with internal departments to ensure a coordinated approach to customer service.Undertake general administrative duties, ensuring all customer records and database systems are accurate and kept up to date.Monitor and maintain customer service KPIs in accordance with company standards and performance expectations.Maintain a thorough understanding of company Health and Safety policies and procedures, ensuring compliance at all times.Essential Requirements for the Customer Service Advisor:Previous customer service experienceOrganisational ..... full job details .....