Role: Technical Communications Specialist
Location: Bedford (Hybrid)
Hours: Full time, 9am–5pm Mon–Fri
Salary: Up to £50,000

An excellent opportunity has now arisen for a Technical Communications Specialist to join our client’s successful team.

Who are we?
We’re recruiting on behalf of a successful UK-based B2B SaaS company. They’re seeking an experienced Technical Writer to step into a Technical Communications Specialist role and overhaul their customer support documentation across written and video formats.

Benefits:
• Hybrid working following probation
• Casual dress
• Company pension
• Cycle to work scheme
• Life insurance
• Sick pay

Duties of a Technical Communications Specialist:
• Audit existing documentation and support patterns
• Create a complete internal knowledge base for the support team
• Build a customer-facing help centre with intuitive navigation and search
• Write clear, concise documentation: getting started/onboarding, feature how-tos, troubleshooting & FAQs, API/integration docs
• Produce video tutorials and visual guides for complex processes
• Establish documentation standards and style guides for future consistency
• Train the support team on documentation best practices

What we would like from you:
• 3+ years’ technical writing experience within B2B SaaS
• Ability to translate complex technical concepts for different audiences
• Experience with modern documentation platforms (e.g. GitBook, ReadMe, Intercom)
• Strong understanding of customer support workflows and ticket-deflection strategies
• Confident user of generative AI to maximise productivity while maintaining quality

If you are interested in this role, please submit your most recent CV below.
MKTEMP

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