Appeals Handler Salary: 23,810 (reviewed on 1st April 2026)Job Type: Full-time 37.5 hours, PermanentLocation: Manchester Hybrid Due to continued growth, our client is looking to recruit Appeals Handlers to join their busy Appeals Team. This is a great opportunity to join an established organisation within the debt recovery sector, offering a supportive environment and ongoing training. This role will involve reviewing and responding to written appeals relating to private parking charge notices, analysing case information, and producing clear, professional written responses. If you have strong attention to detail, excellent written communication skills, and enjoy problem solving, this could be the ideal opportunity for you. Benefits as an Appeals Handler:Company pension schemeMonthly incentives28 days holiday (including bank holidays)Ongoing training and developmentFree on-site parkingCompany life assurance planRefreshments providedSmart casual dress codeHybrid working Key responsibilities as an Appeals Handler:Reviewing and responding to written appeals relating to private parking charge noticesAnalysing case-by-case data and gathering relevant information to assess appealsDrafting clear and professional written responses to customersProviding guidance to customers on how to submit an appeal via an inbound customer service line when requiredPrioritising workload effectively to manage a busy appeals caseloadWorking towards individual and team KPIsMaintaining accuracy and atte