Service Transition Lead | 24 Month Fixed Term Contract | Hybrid / Manchester (min 2 days in the office)
 
An experienced Service Transition Lead is required to join an Enterprise Level team and play a key role in ensuring new and changed IT services are successfully transitioned into live operation.
 
*You must have strong IT Tech ‘Service Transition’ experience to apply*
 
Successful candidate will be working across a varied portfolio of projects, partnering with delivery teams, Service Owners and stakeholders to drive service readiness, manage go-live activities and ensure services are fully supported from day one.
 
The Role:

- Lead end-to-end service transition activities across multiple Enterprise level projects.
- Assess service readiness and manage Service Acceptance.
- Chair Go-Live Readiness meetings and coordinate successful handovers.
- Work closely with Project Managers, Service Owners and operational teams.
- Identify and manage transition risks, issues and dependencies.
- Drive continuous improvement across Service Transition processes.

 
To apply you should have the following skills and experience:

- Solid experience in IT Service Transition, NOT just BAU IT Service Management or IT Project Delivery.
- Strong knowledge of ITIL (be certified) and ITSM best practice.
- Excellent stakeholder management and communication skills.
- Experience managing complex transitions across multiple teams.
- PRINCE2, Agile or experience within a large or regulated organisation.

 
With the role comes:

- Salary range of £59,000 - £60,700
- 24 month fixed term contract (FTC)
- Hybrid working (min two days in our Manchester office)
- 35 hour working week + other excellent benefits
- Opportunity to shape and improve IT Service Transition within a collaborative Enterprise Technology team.

 
2 stage interview process - MS Teams and F2F in Manchester
 
Stuart Graham
Click Recruitment
Stuart.graham@clickrecruiting.co.uk