Customer Service Coordinator - Line Booking Processing
Customer Service Coordinator- Line Booking ProcessingFull time, permanentWe are looking for a Customer Service Coordinator to join our Import Line Booking Team (Deep Sea). The successful candidate will have excellent communication skills and a customer-focused approach, ensuring enquiries and delivery bookings are handled professionally, accurately, and within agreed KPIs. At MSC UK, we believe in helping our people develop and grow as part of our continued success.How you will help us and what you can expectManage own workload, communicating effectively when support is needed Processing work in-line with client requirements and MSC UK performance standards - resolving Customer enquiries quickly and professionallyBooking deliveries from Port to Door as per customer requirementsTo understand and work collaboratively with all internal departments as and when requiredEnsure full recovery of all applicable costs, relative to your roleWork as a team player, contributing ideas to the team to help with efficiencies and/or service improvementsSupporting the team with training and coaching for new and existing members You can expect to spend time with us, to learn about us, our customers, and our systems. You will be given the autonomy to make commercial decisions and play a vital part in the success of our business.Skills and experience you''ll bring to usAt MSC we work as a team, we require someone with an excellent work ethic and attention to detail in order to keep excelling. We ..... full job details .....
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