Join Our Team as a Customer Services Officer!

Are you passionate about providing outstanding customer service? Do you thrive in a dynamic environment where every interaction matters? If so, we have an exciting opportunity for you! Our client, located in the heart of Wolverhampton, is seeking a dedicated Customer Services Officer to join their Civic Centre team.

Position Details:

Job Title: Customer Services Officer
Contract Type: Temporary
Hourly Rate: -14.13
Start Date: September 8, 2025
Working Pattern: Full Time
Location: Civic Centre, Wolverhampton (just 12 minutes walk from Wolverhampton train station and 8 minutes from St Georges tram station)

About the Role:

As the first point of contact for social care calls, you''ll play a vital role in assisting the community. While the focus will be predominantly on adult social care, you may also handle occasional children''s inquiries. Your resilience and maturity will be key, especially when dealing with sensitive situations.

Key Responsibilities:

Deliver high-quality customer service through various channels - phone, face-to-face, and email.
Resolve inquiries related to Council services effectively and professionally.
Track and follow up on all customer inquiries to ensure satisfaction.
Collaborate with a multi-disciplinary team to enhance service delivery.
Stay informed about all Council services and provide accurate information to customers.

What We''re Looking For:

Excellent communication skills with a knack for problem-solving.
Ability to handle sensitive situations with empathy and professionalism.
Proficiency in using business systems and technology.
A team player who can prioritise tasks efficiently.
Commitment to personal development and a proactive approach to learning.

Why Join Us?

Dynamic Environment: Work in a vibrant team at the Civic Centre, where every day brings new challenges and opportunities.
Community Impact: Your work will directly contribute to the wellbeing of the community, making a real difference in people''s lives.
Supportive Team: Join a collaborative team that values your input and encourages professional growth.
Convenient Location: Enjoy a quick commute with easy access to public transport.

If you''re ready to take on this rewarding role and contribute to a vital service in Wolverhampton, we want to hear from you!

How to Apply:

Join us and be a part of something special! Your journey to making a difference starts here!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.