Job Overview
We are seeking a Customer Service Representative for a role based in the Jewellery Quarter. The ideal candidate will be responsible for providing exceptional customer service, addressing inquiries, and resolving issues efficiently. This role requires strong communication skills, a positive attitude, and the ability to work well under pressure. Working hours are 9am to 5pm Monday to Friday.

Responsibilities

• Respond to customer inquiries via phone and email in a professional manner.
• Provide accurate information regarding products and services to assist customers effectively.
• Handle customer complaints and resolve issues promptly while maintaining a positive experience.
• Completing daily outbound calls to customers relating to queries, deliveries and delays.
• Occasional helping out in other departments when required.

Candidate Specification

• Excellent communication skills with a good phone manner.
• Good computer skills.
• Proficiency in data entry with attention to detail.
• Strong interpersonal skills.
• A proactive approach to problem-solving.
• Previous experience in a customer service role.

Job Type: Full-time