We are pleased to be working on behalf of an established specialist supplier serving the construction and manufacturing sector who are looking for a customer-focused, commercially minded Internal Sales Executive to join its team in Norwich. This is a service-led sales role, ideal for someone who enjoys speaking with customers, solving problems, building long-term relationships and identifying opportunities to grow existing accounts. There are no aggressive sales targets. The focus is on delivering excellent customer service, building trust and developing business through a proactive, relationship-led approach. Key Responsibilities Manage inbound telephone and email enquiries, understanding customer requirements and recommending suitable products. Source products, check availability, prepare competitive quotations and process orders accurately. Build strong relationships with existing customers, encouraging repeat business and account growth. Identify opportunities to upsell and cross-sell relevant products. Make occasional outbound calls to reconnect with lapsed customers and explore new business opportunities. Liaise with suppliers to negotiate pricing, confirm availability and coordinate deliveries. Resolve customer queries and delivery issues professionally. Work collaboratively with colleagues to ensure a smooth and efficient service. Previous Skills and Experience: An excellent telephone manner and strong written communication skills. The ability to build rapport ..... full job details .....