Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Customer Support Technician (Deskside MacOS) Located: Central London Package: Competitive salary, bonus, plus additional benefits About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud and IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing The primary function is deskside support to the customer s end users. This encompasses Hardware, Software and system administration. Defined as providing contracted IT support to ensure that the client s staff are able to do their job in support of their organization s commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team