Account Resolutions Specialist Location Newforge Lane, Belfast Contract Permanent - Full Time Work pattern Hybrid Working - a mix of working from the office and home. Working Hours 37 hours - Monday to Friday Salary Starting salary £25,000 with opportunities to progress to £28,500, plus up to a 10% annual bonus. Additional opportunities to progress to £31,000, following development to a Senior Credit Controller. About the Role We are working on behalf of Power NI, part of Energia Group, Northern Ireland s most trusted energy supplier, and have exciting opportunities for skilled specialists to join their award-winning team. As an Account Resolutions Specialist, you will support domestic customers who are experiencing difficulties paying their energy bills. In this customer-focused role, you will work closely with customers to understand their circumstances, negotiate realistic repayment plans, and provide helpful energy advice. You will deliver empathetic, solution-focused support while ensuring all interactions meet regulatory and company standards. This is a fast-paced and rewarding role where your ability to listen, negotiate, and problem-solve will make a real difference to customers. What You ll Be Doing In this role, you will: Speak with customers through inbound and outbound calls (9am 5pm) Negotiate repayment plans based on customers individual circumstances and ability to pay Provide energy advice and support to help customers manage their bills Handle sensitive and