Lead Support and Service TechnicianLocation: NorthamptonPermanent, Full-timeSalary Dependent on ExperienceOur client is a specialist in Mobile Computing, Data Capture and Warehouse Management. Combining their customisable software with the highest quality hardware and using barcodes as a language, they are providing cost effective and work efficient packages for effective Warehouse Management.Established in 1982, they have continuously pushed the boundaries to develop a solution and expand their product range - whilst maintaining a leading edge in technology for data collection and management.Brief Role OutlineThe Senior Service Delivery and Customer Support Lead is a senior, hands-on role responsible for overseeing day-to-day service delivery, maintaining service standards, and acting as an escalation point for complex customer and technical issues.This role provides operational leadership and technical oversight within the support function, working closely with management and project teams, while remaining actively involved in service delivery and continuous improvement.Key Responsibilities Service Delivery and Operational OversightOversight of daily service desk and support activitiesManaging and maintaining the internal call management and logging systemTriage, prioritisation, and escalation of support requestsEnsuring support services are delivered in line with agreed SLAs and proceduresIdentifying and resolving recurring issues and service bottlenecksMaintaining standar