About us Avencia are partnered with a leading Fortune 500 insurer who are looking to hire in their Leeds city centre office. The role offers hybrid working, with 4 days in the office and 1 day working from home, along with a competitive starting salary, a 5% annual bonus, and a comprehensive benefits package.The Claims department aims to be a market leader in providing a cost-effective, efficient, and professional service to brokers and clients. The team is committed to being proactive and flexible in claims management while maintaining high standards of integrity. Key accountabilities The Claims Administration Assistant will be responsible for a range of administrative tasks, including:Managing claims records and handling manual claims processing tasks to support the claims adjusting function.Communicating with brokers and service providers via telephone and email to develop positive working relationships and gather information related to claims queries.Implementing claims diary management and overseeing the closure of claims, in line with team procedures.Maintaining the Solicitors and Adjusters Database, recording third-party instructions on internal systems.Preparing Claims Experiences and Bordereaux, compiling data from core systems.Extracting and interpreting claims data to ensure compliance with internal and external regulations.Developing and refining reports to ensure the team adheres to key performance indicators.Assisting the Claims Admin team with ad-hoc project wo