Engineering Service Coordinator Peterborough £26,000 Benefits include 10% bonus, private health, 26 days holiday (+8 bank holidays), pension etc. Working hours are between 8am and 6pm (Most shifts will be 8-4, but some can be 9-5, 10-6), full time on site. The company This is a customer facing role based in Peterborough working for this UK based altnet. These are a well-funded FTTP ISP that are looking to keep diversifying their markets, with both UK and International aspirations. The Role In a nutshell, you ll be the first point of contact for any customers who get in contact if they re experiencing any Wi-Fi issues. You ll run through basic troubleshooting questions with them and pass the information across to the field engineering team whilst also organising the engineer s diaries to ensure that they can get from one job to another with no issue. Because you ll be liaising with both external customers and internal colleagues, the ability to manage expectations, spin multiple plates at once, and have clear communication throughout is key. Ideally, we re looking for someone with an admin support background, ideally from telecoms, but we re open to other industries given that you re willing to learn anything you don t quite know. Having a good attitude (willing to learn anything you don t know) and customer service skills are essential for this role. Likewise, you ll need to be relatively tech savvy and have the ability to pick up any technologies that you may not have be