IT Helpdesk Technician 1st Line Support ( Hardware and Software) Northamptonshire Full time Permanent Role Monday - Friday between 9.00 - 17.30 Mon-Thurs and 09.00 - 17.00 on Fridays (1hr lunch) Office based Full UK Driving Licence required (occasional travel to other UK offices) 40,000 Basic Plus benefits to include Employer contributory pension, on site parking, Kitchen area, Free Fruit available all day 25 days holiday plus Bank holidays. Are you a proactive and customer-focused IT Helpdesk Support Technician that loves to resolve IT related issues? Due to an internal move, we have a fantastic 1st line Helpdesk Technician role just come in from our long standing Engineering client based in the Northamptonshire areas. This will be a hands-on IT Helpdesk Technician role supporting with desktops, mobile devices , network systems and global software platforms. No two days will be the same. Duties of the role will include Providing first-level support for hardware, software, and network issues. Responding to helpdesk tickets, emails, and calls in a timely and professional manner.Troubleshooting and resolving issues related to desktops, laptops, printers, mobile devices, and other IT equipment.Installing, configure, and maintaining software and hardware according to company standards.Escalating complex issues to Group IT or relevant third-party vendors when necessary.Maintaining accurate records of support requests and resolutions using the company''s ticketing system.Supp