Head of IT Lead a Full-Stack Transformation Are you ready to lead the modernisation and AI-driven transformation of an entire technology ecosystem? My client, a high-growth UK business, is looking for an experienced and hands-on Head of IT to take full ownership of their technology evolution - from infrastructure to innovation, CRM performance to AI integration. This is a pivotal leadership role that combines technical depth, strategic oversight, and operational excellence. Based on-site in Manchester, you''ll drive tangible change, scalability, and innovation across the organisation. Why This Role Matters: The company s in-house CRM is mission-critical handling everything from leads and payments to communications and workflow automation. With strong foundations in place (PHP 8+, MySQL 8, Redis, AWS), the next step is transformation: AI/ML-powered automation Cybersecurity hardening Platform integration and performance optimisation The successful candidate will help position the business for scale, operational efficiency, and a potential future exit. What You ll Be Doing: AI/Automation and CRM Modernisation Lead rollout of 30+ AI/ML features including voice AI, automation, and predictive tools Overhaul the legacy CRM s UI/UX into a modern, high-performance platform Cybersecurity and Risk Management Own enterprise cybersecurity strategy, audits, and incident response Design post-attack processes and lead quarterly vulnerability assessments Infrastructure and Perfo