IT Project Manager (CRM Transformation) - Circa £100K FTC An established and highly successful business in the South of England is embarking on a major CRM transformation programme - and is looking for an experienced Project Manager to lead it. This is a high-impact, delivery-focused role where you will take full ownership of a business-critical programme. You ll sit at the centre of the organisation, working across senior leadership, internal teams, and external vendors to ensure the CRM rollout is delivered effectively, on time, and fully adopted. The Role You will own the CRM programme from end to end - shaping the plan, driving delivery, and ensuring the business gets real value from the system. You ll be the key link between business stakeholders, the internal development team, and the CRM vendor, making sure everyone is aligned and accountable. What You ll Be Doing Leading the day-to-day delivery of a month CRM migration programme Building and managing a clear, structured project plan Tracking milestones, risks, and dependencies Acting as the main point of contact for the CRM vendor Translating business needs into clear requirements Coordinating across IT, operations, and commercial teams Overseeing the build of multiple internal tools and services Managing rollout to multiple sites and ensuring adoption Providing clear, concise updates to senior stakeholders Identifying risks early and putting mitigation plans in place What Success Looks Like A CRM system delivered