About the Role:
We are currently looking for a proactive Customer Service Advisor to join our clients team based in Coleshill. This is an excellent opportunity for someone with a minimum of 6 months’ customer service experience who is confident handling both customer queries and administrative tasks.

Key Responsibilities:

- Handling incoming customer queries via phone and email in a timely and professional manner
- Making outbound calls to follow up on enquiries
- Performing accurate and efficient data entry and maintaining internal databases
- Providing clear, helpful, and friendly communication to ensure customer satisfaction
- Supporting general administrative tasks

Requirements:

- Minimum of 6 months'' experience in a customer service role would be preferable (office, retail, or call centre)
- Experience with data entry and handling outbound calls is highly desirable
- Administrative experience is preferred but not essential
- Strong communication and problem-solving skills
- High attention to detail and excellent organisational skills
- Comfortable using Microsoft Office and internal CRM systems

What We Offer:

- Competitive hourly rate of £12.50 – £13.00, based on experience
- Supportive and team-focused working environment
- On-site parking and great public transport links
- Potential for long-term opportunities and growth within the company