On behalf of FCDO, we are looking for a 2nd Line Support analyst Inside IR35 for a 6 months contract based Charles Street London. SC Clearance is an essential requirement for this role, as a minimum you must be willing andamp; eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active SC clearance. The Foreign, Commonwealth andamp; Development Office (FCDO) pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK''s security, defend our values, reduce poverty, and tackle global challenges with our international partners. As a 2nd Line Support Analyst, your main responsibilities will be: Essential:. Engaging with End Users, completing resolution activities in line with Tech Bar and Incident Management processes, within the agreed OLAs and KPIs for the applicable services.. Providing excellent customer service to End Users.. Deliver deskside support for users, resolving issues related to desktops, docking stations, and display equipment.. Provide comprehensive printer support, including toner replacement, relocation, and fault diagnosis/repair.. Ensure compliance with asset management processes and maintain accurate stock control records.. Developing Knowledge Articles and Tech B