Planner Office based Monday to Friday Based in Wembley(Apply online only) - 42.5 hours per week Candidates will have the following:Previous planning or scheduling experience.Proven experience in scheduling/planning within a Social Housing or Contractor repairs environment.Competent in communicating with direct operatives, subcontractors and residents.Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.Planning knowledge of what works can be sequenced or can be undertaken concurrently.Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.Previous experience dealing with high volumes of calls and customer repair related enquiries.Good level of written and verbal English.Good working knowledge of Microsoft Office.Good organisation and communication skills e.g. ability to communicate with different stakeholders at different levels.Passionate about service delivery and customer satisfaction.