Join Our Team as a Service Desk Analyst! Working within the Thames Valley Police Force.Are you passionate about technology and eager to make a difference in public services? We are looking for a dedicated Windows 11 Service Desk Call Handler to support our dynamic team! This is a fantastic opportunity for someone with a flair for customer service and technical troubleshooting skills.Contract Type: TemporaryDaily Rate: 150 per day (Umbrella)Working Pattern: Full Time, Monday to Friday 37 hours per week 9am to 5pm Contract End Date: March 31, 2026Location: Hybrid working available! Please note this role will be subject to Police Vetting and you will need to have resided within the UK for a minimum of 3 Years What You''ll Do:As a Service Desk Call Handler, your primary goal will be to provide exceptional support, advice, and guidance to our end users. You will be the first point of contact for resolving incidents and managing service requests. Here''s a snapshot of your key responsibilities:analyse and diagnose technical issues within agreed service levels.Engage with ICT technical support teams to ensure timely resolution of incidents.Communicate updates and provide quality service to end users, ensuring satisfaction.Manage incidents in line with organisational policies and ITIL processes.Take ownership of the incident lifecycle, ensuring excellent customer feedback.Who You Are:We''re looking for candidates who are:Experienced in a service desk or technical environment.Strong c