Medical Information Customer Experience Specialist - Swedish Contract: 12 months Hours: 37 hours per week Location: Walton Oaks (Hybrid - 2.5 days per week onsite) pay rate: 24 per hour We are recruiting a Medical Information Customer Experience Specialist (Swedish-speaking) to provide high-quality, accurate medical and technical information to healthcare professionals and patients/caregivers. This role plays a key part in delivering an excellent customer experience across multiple channels, while operating within strict regulatory and compliance frameworks. Key Responsibilities Medical Information Request ManagementResearch and respond to medical information enquiries via phone, email, webform, live chat, and post, in line with agreed timelines and quality standards.Accurately document enquiries and responses in accordance with SOPs, work instructions, and regulatory requirements.Identify and report adverse events and product quality complaints within required timelines.Provide customer responses in Swedish using approved English-language source materials.Support second-line medical information activities, including escalation management and content creation, where required.General ResponsibilitiesEnsure continuity and consistency of service across countries of coverage, working closely with Medical Information colleagues and local leads.Identify and support continuous improvement initiatives to enhance processes and customer experience.Represent Medical Information in coun