WE ARE NOW RECRUITING FOR A FULL-TIME OPERATIONS CONTROLLER!An exciting opportunity has arisen for a full-time Logistics Operations Controller to join our clients operations team based in Luton. The right candidate will be able to demonstrate a proven track record of successfully managing demanding and rapidly changing issues within our fleet and ideally have experience within the mail, parcels and courier market, although this is not essential and general Transport and Logistics experience is ok tooHours:Monday to Friday either 07:00 - 15:00pm or 12:00pm - 20:00pmJOB OVERVIEW:Tracking and monitoring of vehicle routes using transport management systems. Escalating and re planning when any issues occur. Reporting back to the customer and transport manager. Management of client service enquiries and the administration of consumable deliveries and scheduling collections with suppliers and mailing houses in accordance with worksheet instructions.MAIN DUTIES:- Use available mapping / route tracking systems to effectively monitor service levels against daily plan- Use of routing Systems to view plan and query any deviation on routes - i.e., route order or missed stops- Tracking of route status with high-risk routes monitored with a higher frequency than routes that are operating to plan. - Escalation of risk routes and appraising clients of reforecast collection times- Monitor road network issues- Prioritising high risk routes or routes for new clients- Report any tracking issues ..... full job details .....