Customer Service & Transport Coordinator
 Location: Lutterworth

Hours: Full-time, Monday – Friday, 07:00 – 15:00

 
We are looking for a proactive and organised Customer Service & Transport Coordinator to join our team in Lutterworth. This is a fantastic opportunity for someone who enjoys office-based work and thrives on delivering excellent service.

 
Key Responsibilities: 

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  Respond to customer queries via email and phone promptly and professionally

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  Resolve issues by liaising with internal and external teams

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  Book and manage transport jobs efficiently

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  Chase Proof of Deliveries (PODs) to ensure timely records

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  Maintain and administer the Transport Management System (TMS)

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  Generate customer reports using Excel and Power BI

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  Strong communication and problem-solving skills

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  Organised and able to manage multiple tasks simultaneously

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  Proficient in Microsoft Excel, with experience in Power BI a plus

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  Previous experience in customer service or transport coordination is desirable

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  Daytime hours, Monday to Friday – great work-life balance

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  Friendly and supportive office environment

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  Opportunity to develop your skills in transport management and reporting