Job PurposeTo manage the day-to-day operation of international road freight shipments, ensuring the efficient movement of import and/or export cargo across Europe and the UK. The role requires excellent organisational skills, strong customer service, and the ability to liaise effectively with customers, carriers, overseas partners, and customs authorities to ensure shipments are delivered on time and in compliance with all regulations.Key ResponsibilitiesPlan and coordinate international road freight import and/or export shipments.Book collections and deliveries with approved hauliers and transport providers.Liaise with customers, overseas agents, and suppliers regarding shipment status and requirements.Arrange customs clearance and ensure all documentation is accurate and compliant.Prepare and process shipping documentation including CMRs, commercial invoices, packing lists, and customs entries where applicable.Monitor shipments from collection through to final delivery.Resolve operational issues, delays, and customer queries promptly.Negotiate rates with transport providers and maximise operational profitability.Ensure all shipments comply with HMRC, Border Force, and international transport regulations.Maintain accurate records within the transport management system.Invoice customers and verify supplier costs where required.Build and maintain strong relationships with customers and transport partners.Meet departmental KPIs for service, profitability, and operational effici