We are looking for passionate Customer Service Advisors to join our Credit Cards team at Tesco Bank, part of Barclays Bank UK Plc. In this role, you''ll handle inbound calls from customers-everything from simple purchase queries to more complex questions about interest rates. You''ll guide customers towards our digital self-service options and play a key role in resolving complaints, making sure every customer feels valued.We''re proud to offer an energetic, supportive environment where you''ll be empowered to shape your future. Through our Career Pathways programme, you''ll have clear opportunities to progress-whether that''s moving from Credit Cards into a Fraud Specialist role, building new skills or taking the next step in your career. We''ll support your journey every step of the way. In our fast-paced call centre, your ability to adapt quickly while delivering exceptional service will help you thrive.We need you to have:Customer service experience - call centre is great, but retail, hospitality or any customer-facing role works too.Strong communication and listening skills, with empathy and resilience to handle complex queries.Confidence using tech - from Microsoft Office to multiple systems at once in a fast-paced environmentOffice attendance: You''ll be office-based during your probation period. Following this, you''ll move to hybrid working, attending the office 2 days per week. Our hybrid model gives you a great work-life balance. You''ll have focused time working f