Customer Service Co-ordinator North of Leicester Permanent Opportunity 28K plus Salary Customer Service Coordinator - Immediate Start!Are you a customer service champion with a knack for problem-solving and a passion for helping people? We''re looking for a dedicated Customer Service Coordinator to join a fantastic team and ensure customers have an outstanding experience from start to finish.Your new role As a Customer Service Coordinator, you''ll be the vital link between customers, partners, technicians, and subcontractors. You''ll be responsible for handling customer concerns received via phone and email, efficiently appointing contractors to resolve any issues, and ensuring all customer service cases are completed within agreed timelines and service level agreements (SLAs).Your day-to-day will involve:Dealing with customer service matters received by email or phone, addressing issues promptly and in line with SLAs to ensure a positive customer journey.Issuing instructions to subcontractors and following up to ensure timely resolution.Tracking all outstanding remedial works and taking appropriate action to complete works within a 28-day period wherever possible.Delivering excellent customer service, showing understanding and empathy to ensure a positive customer journey.Communicating effectively and regularly with internal departments to build strong working relationships.Carrying out general administrative duties, ensuring the database system is always up-to-date.Ensurin