Job Title: Account ManagerSalary: £38,000 - £48,000 OTE £25,000 - £35,000 Basic plus c.£13K Commission Location: Hertford (Remote)Term: Permanent, Full Time Are you a diligent account manager who loves to train coach clients to success? This is a fantastic opportunity for a role in tech specialising in the beauty industry, at a growing company with a fantastic culture. You will support existing customers to understand and use their tech to fullest. Be empathetic, adaptable to different client needs and communication styles. You will be driven to maximise customer engagement with the product, thus positively impacting revenue results to the business. The role of Account Manager: Relationships: salon owners are people people! The role involves building relationships with customers so they come to trust you and see you as a business and industry expert. Training and retention: A key part of the role is helping customers get maximum value from the platform through training and onboarding Existing Features and Usage: They need to ensure their clients don t suffer in silence. They need to understand what they are trying to achieve and why in order to help. New Features: they have an exciting roadmap of new features. It is vital that their customers are confident in using these new features so a major part of the role will be increasing awareness of new launches and providing education and training sessions as necessary. Payment Sales: upsell POS payments to existing customers