Field Service Coordinator - HVACThe OpportunityJoin a global facilities management business supporting customers across a large technical service operation.We''re looking for a graduate to join the team as a Field Service Coordinator, coordinating HVAC engineers and ensuring customer jobs are scheduled, managed and completed efficiently.This is a fantastic opportunity for an ambitious graduate to develop experience across operations, customer service, engineering coordination and facilities management.The RoleYou''ll be responsible for coordinating a team of field-based HVAC engineers, managing appointments and acting as the link between customers, engineers and internal teams.Key responsibilities:Schedule and dispatch HVAC engineers to customer sitesManage incoming service requests and prioritise jobsCoordinate engineer diaries, appointments and workloadsKeep customers updated throughout the service processLiaise with engineers to ensure jobs are completed on timeTrack jobs against agreed SLAs and escalate issues where requiredMaintain accurate records across internal systemsSupport the wider operations and customer service teamsWhat We''re Looking For Graduate - essential Strong organisational and time-management skills Excellent communication and customer service skills Comfortable working with systems and data Proactive, energetic and able to work in a fast-paced environment Confident coordinating multiple ..... full job details .....