Customer Success Executive Lead (Customer Success Executive Lead, ERP Customer Success Executive Lead, ERP Customer Success Executive Lead) - Executive role reporting directly to the CEOA Customer Success Executive Lead (Customer Success Executive Lead, ERP Customer Success Executive Lead, ERP Customer Success Executive Lead) is required by a well-established ERP software provider with over 250 long-term customers across the manufacturing sector. This organisation delivers powerful ERP solutions that typically support clients for 10-15 year partnerships, helping manufacturers streamline operations and maximise efficiency. With a strong reputation in the market and an ambitious roadmap around Cloud transformation, this is a rare opportunity to join the Senior Leadership Team, shaping the long-term customer journey and driving measurable value for a loyal client base.To be successful in this role you should have:Enterprise software experience ideally ERP.Proven experience leading Customer Success, Support, or lifecycle management within ERP or complex enterprise software environmentsStrong knowledge of service management discipline, governance, and structured support operationsExperience owning customer retention, renewals, and expansion strategiesThis role will suit a Customer Success leader who lives and breathes the customer journey. You will work closely with the CEO and leadership team to build a robust Customer Success function. You will have the opportunity to shape stra