OA are currently seeking an IT Support candidate to join our client in the Borehamwood area. This role will require an individual to manage support chats, calls and emails as well as being the first point of contact for technical support requests. Location: Borehamwood, Hertfordshire Hours: 9am to 5:30pm Monday to Friday - there could be some flexibility on this Contract: Temp or Contract (to be discussed at telephone interview stage) What are we looking for?! Proven experience in a helpdesk or technical support environment - knowledge of Google WorkspaceAn individual who is a keen problem solver with a passion for excellent customer service Excellent troubleshooting abilities Ability to work independently as well as in a team Create processes, ability to monitor IT equipment and maintain documentation Duties include: Logging and resolving all IT issues in agreed time frame Installing and configuring computer hardware, software, printers etc. Invetigate software and hardware faults/issues Monitor and maintain all IT equipment Building and Managing relationships with all departments as well as suppliers Set up new starters and train new staffWork on various ad-hoc projects If you are interested in this role, please apply below with your most recent CV. BARNTEMPBy applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data. Thank you for your interest in this