OverviewEstablished in 1994, ECG Facilities Services is a leading provider of Mechanical and Electrical (MandE) maintenance across the UK. With a strong presence in the commercial, retail and industrial sectors, ECG also delivers specialist services in water hygiene and managed services - operating 24/7, 365 days a year.With over 30 years of industry expertise and a workforce of more than 400 employees, ECG operates nationwide from its headquarters in Blantyre, Glasgow, supported by strategically located offices across the UK. Now part of the Mecsia Group, ECG continues to set the standard in facilities maintenance through innovation, real-time technology, and an unwavering commitment to excellence.At ECG, we value the strength that comes from a diverse team. We are proud to promote equality, embrace inclusion, and stand firmly against discrimination in the workplace.Essential Duties and Responsibilities Manage the daily operation of the Labour Department Helpdesk and engineering resource planning.Allocate engineers to reactive and planned works, ensuring contractual service levels are achieved.Monitor work in progress, maintenance schedules and fixed-price works to ensure timely completion.Maintain accurate records within the Corrigo system, including job updates, engineer information and management reports.Provide technical support and guidance to engineers and assist with tablet and system-related issues.Manage engineer availability, including holidays, overtime, on-call ..... full job details .....