Home Office - Administrative Officer Job Description Administrative Officer - Customer Services Group Location: Southport, PR8 2HH Full time hybrid 60% office 40% remote - First 10 weeks full time in office for training Hourly rate: 13.85 Working Days/Hours: Monday to Friday, 37hr pr/w, 9am -5pm Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Administrative Officer - Customer Services Group. Duties / Responsibilities: Providing outstanding customer service in resolving all telephone and e-mail enquiries relating to Passport applications within the established service timescales. Providing advice and guidance on a range of, complex nationality, eligibility and procedural enquiries to customers of HM Passport Office, to safeguard the customer experience through the effective implementation of standards, policies and processes. Developing and maintaining knowledge of legislation, policy, procedure and security guidelines. Providing timely and excellent customer service, remaining authentic, compassionate and professional to ensure the best possible interaction with our customers. Investigating and following up queries using all information, systems or work tools available. Working effectively within a fast-paced, multi-tasking, team-based environment to achieve team goals and targets. Contributing to the development and improvement of team processes. Taking responsibility for one''s own personal attendance, performance and de