Based in Birmingham, we have an excellent opportunity for a Team Leader to oversee the core induction, drug and alcohol testing, and administration and support for the UK s largest infrastructure project and associated teams. Leading a small dedicated team, you will be responsible for ensuring that customer service is the key priority to the client and those attending the induction. Key Responsibilities for the Role:Team LeaderDay to day leading of a small team to ensure that all administration related to the delivery of the project is completed efficiently, accurately and on time.Achieving key performance objectives and producing team and project reports for the client and in-house management teamProvide support and mentoring to your team through monthly team standardisation meetings, staff 1-1 meetings and daily check-ins.Ensure that the team are rostered as required to deliver the serviceEnsure all calls and requests are responded to, or dealt with, promptly and professionally, or escalated where appropriateConfident in the use of telephone and meeting people at all levels on a face to face basis to be able to plan and coordinate site visitsMaintain accurate documentation (both electronically and in hard copy) as required to meet the criteria for compliance, audit assessments, accreditation, and funding. Induction CentreProvide a welcoming, clean, and professional induction centre to complete the prerequisite induction process for candidates, including checking their right