Employment : Full-time, permanentReports to : Head of UK OperationsLocation:

London (hybrid-working policy)Salary:

CompetitiveAbout Immerse Education

Immerse Education is a market-leading educational platform delivering world-class learning experiences to ambitious students across 120+ countries. With a rapidly expanding global footprint and a commitment to academic excellence, our programmes equip the next generation with the knowledge, networks, and confidence to thrive at top universities and within high-impact careers. Our commercial growth has been fuelled by innovation, exceptional service delivery, and a dynamic team.Role Overview

We are seeking an experienced

Programme Manager

to join the Operations team to lead the end-to-end delivery of our

Career Insights residential summer schools

in London, also supporting programmes in other locations.. You’ll play a pivotal role in translating strategic priorities into on-the-ground excellence, while ensuring every student experience aligns with our premium brand.This is a high-impact role requiring strong stakeholder management, cross-departmental collaboration, and commercial awareness. You''ll work closely with the student services, sales and marketing teams to help align operational delivery with business goals - and act as a key brand ambassador to host colleges, suppliers, students, and parents alike.Key Responsibilities

Lead the

operational planning and delivery

of residential summer programmes, ensuring a seamless student experience.Collaborate with the commercial team to shape

programme positioning , providing feedback on messaging, customer needs, and market differentiation.Initiate and

manage relationships with external partners , including industry professionals, businesses, and cultural venues to develop an exceptional schedule of company visits and experiences.Liaise with the

marketing team

to ensure communications and campaign materials accurately reflect programme delivery.Respond to sales and parent enquiries as needed to help convert leads and reinforce Immerse’s reputation for excellence.Oversee all logistical components of the student journey: accommodation, activities, safeguarding, and transport - delivering high-value experiences with efficiency and consistency.Support

staff training and management

to ensure well-prepared staff teams delivering excellent experiencesOversee incident management and ensure we deliver exceptional standards of participant safeguarding, care and wellbeing.Maintain strong working relationships with colleges, vendors, and freelance staff to uphold our operational and brand standards.Support cross-site delivery on the ground during delivery periods and provide out-of-hours (weekends and evening) management as required.

Requirements

2+ years of experience in education or operations, preferably in a summer school or residential programme setting.Commercial acumen, with an understanding of how operational delivery supports customer satisfaction and revenue growth.Excellent communication and interpersonal skills to manage stakeholders at all levels.Strong working knowledge of Google Suite; experience with CRM/marketing tools (e.g. HubSpot, Salesforce) is a plus.Good knowledge of London, with familiarity with Oxford and Cambridge advantageous.Calm under pressure, solutions-oriented, and able to work independently.

Why Join Us

33 days annual leave (incl. bank holidays)Additional leave for birthday and work anniversaryLife and dental insuranceOne-month overseas remote work optionAccess to wellness and reward benefits through YuLifeBe part of a high-growth, mission-driven company shaping the future of educationWe are committed to diversity and inclusion and encourage applications from all qualified candidates. Join us in shaping the future of education and driving transformative growth at Immerse Education.

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