Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe''s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.As a Lead Product Designer in our digital customer experience team, you''ll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app. You''ll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.Sitting within the Customer Experience Centre of Excellence, you''ll support CX strategy, design excellence, and performance across product roadmaps for the UK and Ireland. From joining Sky to engaging with our latest services, we''re driven by one purpose: to create better experiences for our customers.What you''ll do: Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development. Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps. Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs. Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences. Translate customer insights into actionable design improvement