3rd Line Engineer +Permanent opportunity+ 45,000 - 50,000+SC / DV cleared role - must be eligible for clearance - sole British national due to nature of the project+On site in Basingstoke Skills:+Vmware+Solarwinds+Active Directory3rd line experience We''re looking for a skilled 3rd Line Engineer to join our established team of 2nd and 3rd Line Engineers supporting a high-profile user community. This is an office-based role due to the nature of our support requirements, and you''ll be working closely with customers and stakeholders every day through our IT Service Management toolset.You will play a key role in monitoring and responding to Event Management tooling alerts, taking ownership of triage and escalations, and ensuring a high-quality, reliable service.Our purpose is simple: to make the world more sustainable by building trust in society through innovation. As a 3rd Line OS Core Engineer, you''ll work with new technologies in a collaborative team that values knowledge sharing, continuous improvement, and delivering the best possible results for our customers.What You''ll Be DoingProviding 3rd Line support for a high-profile user baseWorking hands-on with key infrastructure technologiesMonitoring, triaging, and escalating issues through Event Management toolingEngaging daily with customers and stakeholdersSupporting and improving IT services using ITSM processes and toolingCollaborating with 2nd and 3rd Line teams to strengthen service deliveryExperience and Skills Requ